Vide about it

• Only correspond with sellers via the eBay system. NEVER user sellers email address
• Only deal with sellers that have a 99% feed back rating and have many feed backs. Anything less is bad because of the way the eBay feed back rating system works
• Change the feedback to show negative reviews an read them. The default is to only show positive reviews.
• Look for other sellers that have the same of similar described items, and check out ther reviews, you may find it's actually the same seller. The bad sellers spread around ther risk of bad feed back and getting kicked off eBay
• If what you get is not was described, follow the eBay return and get a refund process. Otherwise the bad sellers will continue on Ebay
• Do not believe anything the seller writes to you, without checking it out on the eBay website

On EBay I asked the following:

“Your previous message

Is the motor rated at 1000 watts or is that just the model motor code, that is 1000w? I ask because usually the hub for 1000 watt moters is bigger than what you show in the photos.”

And got this reply as an email on 13 Sept 2024, 6:11 pm

“Dear friends

thank you for you email agian,It is rated power：1000w，so would you please don't worry, if you ok, Our price is the lowest on the Internet, you can check it, if you ok,we will ship to you from sydney Or Melbourne , or you can pick up it, and We offer free returns and exchanges， and We guarantee the quality for three years, best regard Lilly”

On 22 Sept 2024, 8:14 pm I received a reply to my question “Does it come with a battery charger?

Gef”,

that being:

“Dear friends

thank you for you email agian, yes, the item include the charge and battery, so please don't worry, We are a manufacturer， so We offer free returns and exchanges， and We guarantee the quality for three years, best regard Lilly”

Based on this information and the description and other information on eBay's site I orded the bike and recieved this email from eBay:

“Your order will be sent to: Geoff Greig

Xxxxxxxx Xxxxxxx ( I have remove my address details)

Estimated delivery: Fri, 27 Sep - Thu, 03 Oct

Your order details We’ll let you know when your order has been sent.

🔥Fold 1000W Motor Electric Bike eBike Mountain Bicycle🔥48V E-Bike Commuter Au 🔥Fold 1000W Motor Electric Bike eBike Mountain Bicycle🔥48V E-Bike Commuter Au eBay Money Back Guarantee eBay Money Back Guarantee

Price: AU $989.96

Item ID: 305609415344

Order number: 11-12099-57422

Seller: wonderlandshop-one

Order total: Subtotal AU $989.96 Postage AU $145.99 Vouchers, discounts, gift cards − AU $49.50 Total charged to paypal icon AU $1,086.45”

It also included a photo of the bike and a link to the advertisement on Ebay.

In addition to the order confirmation I received from eBay I also received, via an email from eBay, this:

“Dear Friends

Thank You For You Purchase It From Our Shop, We Will Offer Best Service For You,First: We Will Ship To You From Sydney,The Signing Time Varies With Distance, I Hope You Can Patience Wait It, About 3-7Day, You Can Receive It, Two:If You Was Receive It, If It's Flawed Or Doesn't like It, You Can Tell Me, We Can Resolve For You And We Are Sure To Have You Satisfied Within Five Minutes,Thee:If You Can't Install Or Use It, You Can Send Pic Or Video To Us, This Is My Emailbox:363729286@qq.com,If We Receive Your Video Or Picture,We Will Solve Your Problem And Satisfy You Immediately Within Five Minutes, But If You Have Any Quesitons,I Hope You Can Send Email To Me By Emailbox,I Hope The Most Important Thing Is That We Solve The Problem Through Friendly Negotiation, Are you ok? Looking Forword To You Reply Have A Nice Day Best Regard YoYo”

Battery is 36 Volt 7.6 Ah but eBay description says 48 Volt 10.4 Ah or in the icon, 16Ah. See next photo.

icon showing 16Ah on Ebay

A closeup view of the battery

The Controller also only 36V

The bike information display showing it is not the advertised 48 Volt

The motor showing all markings. Nothing to indicate it is 1000 watts. But with the 36 volt battery and controler it could not be 1000 watts

Based on the above photos and that I was not getting anywhere with the seller I put this on Ebay feedback

“Bike I received was not as described: The name was not Fold. It was not 48V, The Battery is smaller than described The battery is not removable The motor is not 1000W The Charger connection did not fit the bike I contacted them and requested a replacement charger. Was given a Tracking number that shows the charger has never left them Numerous emails resulted in non understandably replies Used an excuse not to have voice conversation that they did not has a ps I have requested a FULL refund a”

They said they would only give a refund if I removed the negative feedback. Which is a breach of eBay's User agreement. I refused to remove the feedback.

ebike_purchase_from_wonderlandshop-one

And it continues

ebike_purchase_from_wonderlandshop-one-2

Ebike from wonderland eBay emails

5 Oct 2024, 8:49 am tulangximengshop • tulangximengshop@163.com

I am the boss of the company,thank you for you purchase the electric bike, I just get new, so Why do you leave negative feedback for us?if you have any question, If you are not satisfied with our product or it is defective or Ordered by mistake, I can resovle for you in time, or we can refund to you, so Why do you leave negative feedback for us?looking forwrod to you reply have a ncie day best regard Darren

5 Oct 2024, 10:03 am

Darren,

I assume you are the same Darren I have been communicating with on this email address?

“363729286@qq.com”

If you are the same Darren, then I left negative feedback on Ebay because:

1 You have not responded to the email I sent to you yesterday where I asked for a full refund.

2. You have used the excuse “ I can't open the zoom, becsae I don't have ps”,even though I said you can use a phone, when I wished to speak to you. I can not understand a lot of your writing. As an example you said “ps” above. I don't know if you mean a PC (Personal Computer)

3. I keep checking the tracking number you gave me for the replacement charger ,MP0047505898. I checked it again now, it still shows as:

“Sydney, Packed by sender, The sender is packing your parcel and is now completing the final steps to prepare it for pickup. Aramex is awaiting the pick-up confirmation request.

2024-09-30 19:16,”

And you keep asking me to wait. I have waited 9 days and it still has not left your premises.

4. I have an ebike that I cannot use as an ebike as I cannot charge it.

5. As per my feedback on Ebay, I paid for the bike as described on Ebay and the bike you sent me is NOT anything like what was described on Ebay.

6. Most of the questions I have asked you, you have not answered..

7. I wish to tell other eBay users of the EXTREMELY BAD experience I have had dealing with wonderlandshop-one where my problem has not been resolved by you.

I have been communicating with you for 12 days with no resolution by you

During those communications I have told you it is not the correct bike and also the charger plug does not fit the charger connection. You said you would send a new charger, you keep saying wait 2-5 days but I have been waiting 9 days for the correct charger to be sent. The Tracking says that the courier is still waiting for the pick up request from your company.

You have offered a discount or refund. You asked me what discount I would like. I cannot tell you the discount amount until I can charge the bike and ride it, but you still have not sent the charger.

You keep saying, many times, you will resolve the problem, but you have done nothing.

Because you are not communicating with me and as I have tried to resolve this for over 12 days, I must ask for a refund.

I asked for a refund yesterday and I have not heard back from you.

I feel you are just avoiding the problem. That is why I left that feedback on Ebay. I am not happy and you keep delaying the resolution of the problem.

Again, please refund me as you have offered. You collect the bike at your expense.

Geoff

Yes I received the packaged bike. Yes I have opened the package.

I am NOT satisfied with the bike because it is SUBSTANTIALLY not as described

I have been communicating with a number of people at your organisation, including yourself as well as Darren, who also says he is the boss of the business?

Please refer to the last email I sent to. Darren at the tulangximengshop@163.com email address, and arrange a refund, as I requested.