Dear friends

ok, I will check it agian, so you was leave Negative feedback for us, so would you please send this sentence to Lilly by ebay message, I will note for you now

Note:I'm willing to delete feedback，

At 2024-10-22 18:21:39, “Geoff Greig” geoffreykgreig@gmail.com wrote:

Darren,

Say on the Ebay email what you wrote to me. That is:

“thank you for you email agian, I was assure you, please close the dispute， ifyou was close the dispute, we can refund to you, have a ncie day best regard Darren”

Geoff

On Tue, 22 Oct 2024, 7:44 pm tulangximengshop, tulangximengshop@163.com wrote: Dear friends

thank you for you email agian, please tell me, What do you need to say?， ifyou yes, I can send to you by ebay message

At 2024-10-22 17:25:47, “Geoff Greig” geoffreykgreig@gmail.com wrote:

Darren,

You repeat what you have said on the Ebay email?

If not why not?

On Tue, 22 Oct 2024, 6:46 pm tulangximengshop, tulangximengshop@163.com wrote: Dear friend

thank you for you email agian, I was assure you, please close the dispute， ifyou was close the dispute, we can refund to you, have a ncie day best regard Darren

At 2024-10-21 15:37:44, “Geoff Greig” geoffreykgreig@gmail.com wrote:

Darren,

I have not heard from you. You said you ARE going to refund, have you changed your mind? I gave you bank details. Then I will definitely close dispute. I am acting in good faith.

Geoff

On Mon, 21 Oct 2024, 7:34 am Geoff Greig, geoffreykgreig@gmail.com wrote: Here is an alternative payment method. You can pay the $586.00 directly into my bank account.

The details are as follows:

Bank Westpac Account Name GK & MT Greig BSB 733508 Account Number 502229

Please let me know when you have made the payment and as soon as I see the transaction in my bank, I will immediately remove the dispute.

Geoff

On Sun, 20 Oct 2024, 11:07 pm tulangximengshop, tulangximengshop@163.com wrote: you was open dispute by ebay, so I don't have refund button, are you understand

At 2024-10-20 11:44:37, “Geoff Greig” geoffreykgreig@gmail.com wrote:

From eBay web site:

“As a seller, you can issue refunds through Seller Hub or My eBay. You can also issue a refund through a cancellation or return request or a report that an item hasn't arrived. Additionally, eBay can issue a refund to your buyer as the result of an eBay Money Back Guarantee claim or payment dispute.”

Geoff

On Sun, 20 Oct 2024, 1:20 pm tulangximengshop, tulangximengshop@163.com wrote: I was send message to you, you was open dispute, so I don't have return button,

At 2024-10-20 09:50:17, “Geoff Greig” geoffreykgreig@gmail.com wrote:

You previously agreed to refund to me the full amount for return of the bike.

If you first refund the smaller ($586) amount, now, you will not need to pay the cost of returning the bike and that is less cost to you and then and only then, I will then close the dispute.

Geoff

On Sun, 20 Oct 2024, 11:13 am tulangximengshop, tulangximengshop@163.com wrote:

I was check it, so would you please close the dispute ， if you was close the dispute, please tell me, I can refund to you now

At 2024-10-20 09:08:30, “Geoff Greig” geoffreykgreig@gmail.com wrote:

Ok

Geoff

On Sun, 20 Oct 2024, 11:07 am tulangximengshop, tulangximengshop@163.com wrote:

I will check it, if you yes, I can refund to you, please patience wait five minutes

在 2024-10-20 08:58:35，“Geoff Greig” geoffreykgreig@gmail.com 写道：

Darren,

I assume you are emailing me because I sent this below email via the eBay email system:

The subject was:

Re: Request to cancel this order: gkgreig sent a message about Fold 1000W Motor Electric Bike eBike Mountain Bicycle48V E-Bike Commuter Au #305609415344

“To Darren, Owner of Wonderland

On 2nd and 3rd October you offered me a discount as compensation because the ebike I ordered and paid for was a lower specification and not the bike that was advertised.

Details : You sent bike 36V, 250w, Steel frame, Non-foldable.

I PAID FOR 48V, 1000w, Aluminium frame, Foldable

To resolve this issue, instead of $1,086.45 refund, you can refund only $586 and you do not pick up bike.

Is this ok?

Thanks Geoff”

So to directly answer your question, the compensation I want is $586.00.

I note also that I got these replies when I sent the above email via the eBay email system:

“thank you for you email agian, so would you please forgive us, I hope you can contact my boss, have a ncie day best regard Mark

Dear friends

thank you for you email agian, I don't know, so I hope you can understnad, I hope you can contact my boss, I'm just a customer service agent， I don't have that kind of access， if you ok, my boss can resolve for you in time, have a nice day best regard Lilly”

Thanks Geoff Greig

On Sun, 20 Oct 2024, 10:36 am tulangximengshop, tulangximengshop@163.com wrote: Hi friends

I am the boss of the company,How much discount do you want as compensation?，you can tell me, if you ok, I will refund to you, have a ncie day best regard Darren