If you fly a higher class than economy or you join ther loyalty program KrisFlyer

You have to be a higher class flyer than economy or join ther KrisFlyer program.

Although it is free to join the Singapore Airlines Keisflyer program it is very difficult to do so online. It took us a whole day to do so. A critical step requires to register your flight on the Krisflyer program. That step is donr by touching a graphic of the Krisflyer card, but there is no indication anywhere that is supposed to do that. We just stumbled on it.

When your first sit in your seat and view the onscreen entertainment screen at the back of the seat in front of you it gives you the impression that you can simply key in your Krisflyer membership number tto get your free internet. But that does not work. You have connect to the the Aircraft Wifi when in flight mode. I don't know how that actually works considering the flight mode switches off Wi-Fi. After doing that it will then ask for a email address that you registeref your krisflyer account on as well as your surname and password you had setup. But those questions will not be asked until the aircraft is at cruse altitude.

The whole procedure is even more confusing in that the flight entertainment system has the option of giving a code that at some point you put into the Singapore Air app, but that is only so you can control the entertainment system with your phone rather than the touch screen on the entertainment system. Nothing to do with free internet. But is does not specifically say that. I don't know if you need a Wi-Fi connection to be able to do that or it does it via plugging in your phone to a USB port on the entertainment system.

Anyway we did get the free internet working on my and my wife's phone and it was useful. But was it worth all the effort?

Unlimited. As far as I can tell. I have been using it for so far 2 flights and have not been kicked off or had anything come up to say I have used up quota. Also ther is nothing on ther web site or the on screen that said ther any restriction.

Supprisingly fast considering that it being supplied by a aircraft that is at 40,000 odd feet doing almost 1,000 Km per hour, with the possibility that 200 people could be using it all at the same time.

Perhaps because not to many people no about it, it's not currently being used much, that's why the speed reasonable good.

It handled the upload of the above screen shot graphics to my server without practically any delay. I'm not sure how it would go with a zoom meeting or the like. It would be to noise in a plane anyway.

I was not able to create this page on our first flight from Brisbane to Singapore. I got this response:

Yet on the current leg from Singapore to Frankfurt my website site it accepted it as I'm using it now.

But then later on it gave this message:

But then at a later time, it worked.

It would appear that the IT people at Singapore Airlines have not got a unified policy. Or the contractors they use.

This aircraft has a slightly different entertainment system than the one on the previous leg.