Queensland Revenue Office Complaint

The headings on ther online complaint:

• Please tell us in a few words what your feedback relates to
• Tell us what happened
• Where did the matter take place?
• If you've raised this with us before, please provide your reference number and/or name of the person you dealt with.
• What outcome are you expecting?
• How would you like to be contacted? Email Phone Do not contact me

1. The policies, procedures and bureaucratic process within your organisation are in contradiction to legislation
2. providing me with false information
3. refusing to communicate with me.

Other than Peter and Belinda all the communication I have had with your organisation has been signed off as The Registrar Queensland Revenue Office . I have suggested and requested this matter be escalated to a person of a higher authority. I have no visibility as to weather this has happened.

On doing a Google search for the Register of the Queensland Revenue Office I see the person's name is Simon McKee

I request that Simon McKeee or whoever is the Register replies to this complaint, so I do no who I am communicating with and they are of the highest authority.

The main issue revolves around your organisations not having a online declaration system for the purposes of submitting an unknown user declaration. The legislation specifically states that such a system can be used. See it here

On a date, I do not remember, I received an infringement notice number 2147291300 ,in the mail.

I did not fully understand the instructions on the notice, so used the online inquiry that was indirectly referenced to, on the infringement.

As the online inquiry had a limit of, I think 3,000 characters, I wrote the enquiry on my own webpage and referenced to that webpage on the online quality.

On submitting the online enquiry the web page informed me that:

• The enquiry had been received
• That while the enquiry is being reviewed the infringement will be put on hold
• Not to pay the fine or give it to another person to pay
• If needed I'll be given extra time to pay.

Based on what later happened some of that information may be false.

I also received an email 21 Apr 2025, 6:36 pm saying much the same.

I received an email 19 May 2025, 1:43 pm, in part saying “In regards to the attached online enquiry, we are not permitted to access the link to your enquiry.”

Then approximately 10 additional emails went back and forth See here about my method of making the enquiry, ending in these words from your organisation,“ No further correspondence will be responded to in relation to your request for our office to access your weblink”

During these emails:

• The initial problem of, not permitted to access,was not made clear
• False information was provided “As advised, we will not be accessing the link you provided.”. I was NOT advised.
• Further false information was provided to me when it was stated that your organisation had not received my enquiry, when I had received a web messages and a email saying your organization had received my enquiry
• I asked specific questions that were never answered
• I was told that no further correspondence will be responded to in relation to it.

I then made a number of phone calls to your organisation culminating in a long conversation with Balinda who was not able to answer most of my questions. However during that conversation, it became apparent to me, that the online enquiry your organisation has, appears to create a administrative loophole.

I used the online enquiry to send a PDF attachment of my applicable website page ie Infringement Notice 2147291300

I then received an a email 12 June 2925 1:29 pm

Part of which stated “Please note, you cannot use the online declaration system for the purposes of submitting an unknown user declaration. You must submit a statutory declaration.”

The words You MUST submit a statutory declaration are false as the legislation says otherwise. See my explanation of it on this video:

https://youtu.be/hpbKnuBhyHM

As your organisation refused to read my initial inquiry as a link to my website, I made a YouTube video which in part asked how to make a online declaration for the purposes of submitting an unknown user declaration. I put a link to that video on your online portal.

I then received an email 9 July 2025, 3:26 am

Which I replied to Response to email of 9 July ,2025

A summary of these and subsequent emails is:

• I was told a previous decision stands, but I never asked for or received a previous decision
• I was told that any future correspondence received about the infringement notice will be filed without acknowledgement from your office unless it provides new information that requires review. This was refusing to communicate with me.
• I recievd the email from a unmonitored mailbox only few days before a deadline date with only a physical mail address and phone number, making it almost impossible for me to respond
• I responded via your web portal which said the mater would be put on hold and I should not pay
• I mistakenly did pay, but asked it to be refunded
• In a subsequent email I was told “the administering authority does not have the legislative power to withdraw the notice”, but was not told about any legislation saying the payment could not be refunded. But I was told that “that once a fine is fully satisfied, any associated payments are non-refundable. As I had previously been given fase information I feel this, about refunds, may also be false information.
• I again asked that I wish to no how to make an online declaration for a unknown driver.
• I was again told “As the matter is now deemed finalised, no further correspondence will be entered into regarding this matter”. Again refusing to communicate with me.

Via email, your online portal and one phone call

Infringement Notice 2149227212 Infringement Notice 2147291300

Peter and Belinda

• Be given the facility to make an online declaration for a unknown driver.
• Either comply what the wording of what is stated on the online inquiry or change the wording
• Be given an admitance that I was provided with false information and an apology for doing so.
• Have the procedure or policy that is being used to not allow me, and possibly others, to correspond with your organisation, reversed
• Have the amount I paid refunded
• Have future infringe notices changed to indicate that a online declaration for a unknown driver, can be made
• That all those that have received a infringement notice, to that does not allow them to make a online declaration for a unknown driver, have what they have paid as a fine, refunded

Via email from Simon McKeee or whoever is the Register