Gmail Geoff Greig geoffreykgreig@gmail.com HEre's how we did SR# 1-486936534618 Geoff Greig geoffreykgreig@gmail.com Wed, Oct 30, 2024 at 9:52 AM To: customerhelp_au@ebay.com Thank you Loreen for confirming you have closed the case and will refund to us within the next 24-48 hours.
Can you please confirm that the refund you refer to in your email below is for the ebike, $1,086.45 to Geoff Greig?
I ask because in your email you referred to our claim for “Reels” (404815473705) however my claim was about the 🔥Fold 1000W Motor Electric Bike eBike Mountain Bicycle🔥48V E-Bike Commuter Au (305609415344). The “reels” is a different item and not ours.
Also your email subject says “Re: HEre's how we did SR# 1-486936534618”. This is not the current email string subject but it does refer to my purchase number. The current email string eBay and I have been using says “Re: Re: Be assured that you are covered with eBay Money Back Guarantee. SR# 1-486936534618 THIS IS URGENT”
Is this just a typo or has Ebay confused me with another buyer?
Can you please confirm that the refund you refer to in your email below is for the ebike, $1,086.45 to Geoff Greig?
Thank you, Geoff
On Wed, 30 Oct 2024, 8:56 am , customerhelp_au@ebay.com wrote: eBay
Hello Geoff,
Thank you for contacting eBay Customer Service and I'll definitely help you with your claim for item “Reels” (404815473705). I acknowledge and understand how troubling and disheartening it is to experience such disruptions from a seller on our platform. Please know this is not the experience we’d want you to have, and we’re here to make sure that all information will be looked into further.
As part of your buyer protection, I have closed the case and processed your full refund because after reviewing I was able to discover that you were able to return the item using the return label provided. We already approved the refund that you will receive on your account in the next 24-48 hours. We wanted you to receive the item perfectly but it is eBay’s responsibility to ensure your refund if the item was delivered not as expected. You'll also receive a system generated email from eBay to confirm outcome of this case.
I trust I was able to resolve your issue. Thank you for choosing eBay..
Kind Regards,
Loreen
eBay Customer Service
[THREAD ID: 1-67SX5CQM]
From: Geoff Greig geoffreykgreig@gmail.com Sent: 10/29/2024 9:33:45 AM To: customerhelp_au@ebay.com CC: Subject: Re: Re: Be assured that you are covered with eBay Money Back Guarantee. SR# 1-486936534618
Jayson, please note that the bike was picked up at 4pm today from my home so I have now returned the bike. Tracking no. is 3434172708874, the shipping company name is Direct Freight. I also spoke to Ebay by phone (Kristin) and gave her these details.
Kristin has explained the refund details to me, and took the tracking details over the phone as I couldn't find anywhere on My Ebay to input it.
I would like to update you on events since you kindly reassured me on Monday morning (28th October) (below) of my refund. At that time, you wrote that you checked to verify the label the seller sent to me at 2am and you had decided that label is “insufficient”. (Shipping label no. was F3X654211401000650806). (The second Invalid label sent to me).
For your further information I also spoke to Parcel Post who confirmed with me that that shipping label the seller sent to me was actually only booked for a 2kg parcel. (Conversation Reference Ref# 63950376) . Parcel Post are happy to confirm with you also (Gertrude).
As you can see I have been able to now return the bike but only after my asking the seller twice what day was pick up, then receiving from them yet another, different, label again, later in the day for a return to the previous return address (same return address as the first invalid label).
I am telling you this to further demonstrate the seller's bad ethics, dishonesty and deliberate attempt to avoid the refund to me for the last month. And I am most concerned about how other buyers will be affected by the seller's unscrupulous behaviour, some of whom I am sure have given up or been tricked into giving away their buyer rights, then with no recourse to EBay, and having to keep a deliberately substandard or lesser product. I believe this was never a mistake, but business as usual for this seller.
If the seller had acted honestly and in good faith I would have had my refund paid in early October. And also the seller has broken several EBay rules, and even admitted to me he knew it was wrong (via private email which I was forced to use as I got very little from their Ebay email address.)
Anyway, the bike is now picked up and returned and I have spoken by phone with Ebay (Kristine) and she has explained everything and that Ebay will be making the refund.
Thank you Ebay for supporting me. I hope there are repercussions for this seller.
Thank you, Geoff
On Mon, 28 Oct 2024, 9:34 am , <customerhelp_au@ebay..com> wrote: eBay
Hello Geoff, Thank you for contacting eBay customer service. My name is Jayson and I am assisting you about the 🔥Fold 1000W Motor Electric Bike eBike Mountain Bicycle🔥48V E-Bike Commuter Au (305609415344). I understand that seller has sent you label which has no signature required on it and it shows that label provided is insufficient due to weight of the item. I appreciate you let us know about it. I'm glad to assist and make sure this is handled promptly.
After checking, it shows that a case has been put on hold for seller to facilitate return by providing means of return. Upon verifying on the return label they sent, it shows that it is insufficient..
I know you are not aware when Parcel Post will pick up the item. Guaranteed that if Parcel Post collects the item with the No Signature Stamp, it is no longer your responsibility as seller is responsible for the shipment. If Parcel Post refuse to collect the item due to its weight, we will assure your full refund by the 31st of October.
I trust this information helps.
Thank you for contacting and for your continued business with eBay.
Best regards,
Jayson P. eBay customer service
[THREAD ID: 1-67S4Y758]
From: Geoff Greig geoffreykgreig@gmail.com Sent: 10/27/2024 9:22:45 PM To: customerhelp_au@ebay.com CC: Subject: Re: Be assured that you are covered with eBay Money Back Guarantee. SR# 1-486936534618 THIS IS URGENT
Hello Virginia A.
I refer to you reassurance to me yesterday that the seller must send a valid shipping label by 31st October or Ebay will refund me.
At 2am today the seller first sent the same invalid shipping label as the previous two times. Maybe a mistake.
Two minutes later a new label was sent.
The new label says NO SIGNATURE REQUIRED. (I believe Ebay requires the shipping label to be Signature Required for items over $750? The cost of the ebike was $1,086.)
Parcel Post on their website says maximum weight to be 22kg. The ebike is over this weight. Their online calculator does not accept the dimensions when I inputted them, because the item is too large.
The carrier is now Parcel Post.
I believe Parcel Post is unaware of the contents, weight and dimensions of the package that has been booked.
I believe this new label is an invalid shipping label for the return of the ebike.
(Incidentally, the return address is, again, a different address to the last 2 return addresses nominated previously. Whilst allowed, seems suspicious)
We do not know when (day or time) the parcel will be picked up and so I am writing to you urgently in case Parcel Post arrive when I am not home. I cannot ring them until office hours open this morning.
What happens if Parcel Post arrives and refuses to pick up the bike? What happens if they pick up the bike with the No Signature stamp? I need to know what to do, please help me.
This seller is still sending me in circles and keeps finding new ways to avoid pick up and refund.
Thanks Geoff
On Sun, 27 Oct 2024, 1:17 pm , customerhelp_au@ebay.com wrote: eBay
Hello Geoff,
Thank you for contacting eBay customer service, my name is Virginia and I'll definitely help you with the item “Electric Bicycles” (305609415344). I understand that you would like to return the item because it was not as described. I can see you have contacted the seller who agreed to send you a return label but you do not think seller will send a return label because it's not in the original packaging. I appreciate your time and effort bringing this to our attention. I am happy to assist you today.
Rest assured that you are covered with eBay Money Back Guarantee. Nothing to worry, if seller failed to provide means of return until 31st of October, you no longer need to return the item, and we will close the case in your favour with a full refund.
I am glad that I was able to provide all the information needed. Thank you for contacting eBay.
Best Regards,
Virginia A. eBay Customer Service
[THREAD ID: 1-67RUT6DM]
From: Geoff Greig geoffreykgreig@gmail.com Sent: 10/27/2024 3:03:37 AM To: customerhelp_au@ebay.com CC: Subject: Re: Re: Re: Re: Re: Re: Here's an update on your return# 5275408648 SR# 1-486936534618
Daneice A.
Thank you for your email this morning.
The seller has now replied today saying we must return the bike in original packaging. I have explained to the seller today and also previously, and to Ebay today, that the original packaging was damaged on arrival, structurally unsound and unusable. I have also explained to the seller that the bike is currently packed securely and protected. (I have photos of the bike currently wrapped and packed).
This is not a change of mind return, the seller sent a different ebike, lower specification and also an unusable battery charger (in a small box that was also damaged). The lower specification bike had to be removed from the packaging to check voltage indicator and battery, once the bike was assembled. Due to the damaged box on arrival the box was literally falling apart as I removed the bike for inspection. (I have photos of the original packaging).
From the seller's message, I don't think they will send that valid shipping label if we are not using original packaging.
Yet another seller attempt to avoid return and refund.
Please let me know if you wish to see my photos of the original packaging and current packaging.
Does the 5 days (from yesterday) for seller to send the valid shipping label still stand?
Thanks Geoff
On Sun, 27 Oct 2024, 9:31 am , customerhelp_au@ebay.com wrote: eBay
Hello Geoff,
Thank you for contacting eBay Customer Service. I understand that the seller hasn't sent you a valid return shipping as the label they provided to you was the same one they previously provided that was dated on October 17 and can no longer be used for the 🔥Fold 1000W Motor Electric Bike eBike Mountain Bicycle🔥48V E-Bike Commuter Au (305609415344). We appreciate you for bringing this to us so that we can provide the next step and ensure that you are protected here on eBay. Please allow me to assist you on this.
After careful review, I was able to confirm that the case was previously put on hold for 5 days yesterday, allowing the seller their final chance to provide you a valid return shipping label and to arrange for the pick up collection which afterwards, they still provided the same label. I truly appreciate you for letting them know that the freight company cannot pick up the item using this return label since it has been cancelled.
The seller has until October 31 to provide you a means to return. Rest assured that on October 31, we'll review the case once again and if the seller failed to provide a means to return, we will process your full refund without asking you to return back the item as part of your eBay Money Back Guarantee.
If the seller will provide a return label, you will be notified and you will be requested to return the item back.
I trust I have provided all the information needed for us to proceed with the return. Thank you for contacting eBay.
Kind regards,
Daniece A.
eBay Customer Service
[THREAD ID: 1-67RT39JU]
From: Geoff Greig geoffreykgreig@gmail.com Sent: 10/26/2024 9:26:30 PM To: customerhelp_au@ebay.com CC: Subject: Re: Re: Re: Re: Re: Here's an update on your return# 5275408648 SR# 1-486936534618
Maria G,
I am providing an update to the email I sent you yesterday which is below, telling you the seller has not sent a valid shipping label.
I also had an Ebay chat session yesterday with Ebay, Abhishek. I was told the seller has now been given 5 days by Ebay to arrange a valid label and the seller was notified by Ebay of this. See extract from my chat session.
03:28:03 UTC Abhishek I have checked the details and here I can confirm that the label expired and you have asked to send them another label for Oct 28, 2024. Hence, I have placed this case on hold so that the seller can arrange that for you. I have notified them regarding this as well.
I am now providing another update. Following eBay's notification to the seller earlier yesterday, later yesterday the seller sent another invalid shipping label. The exact same one they sent previously, dated 17th October which Ebay says is expired and the freight company told me it had been cancelled and cannot be used.
I have again told the seller this.
The seller says in 2 emails yesterday that we can continue to use that label (but which both Ebay and myself know is expired, cancelled and invalid).
The seller also said we need to use original packaging, however, I had notified the seller via Ebay previously (I have photos) that the original packaging was so damaged and structurally unsound on arrival it literally fell apart when unpacking.
The bike and components are currently wrapped, packed and protected in a sturdy bike box and ready for pick up on 28th October.
The seller is clearly deliberately delaying the return and refund process.
Ebay has assured me that :
“… 03:41:26 UTC Abhishek If they fail to send valid one then this case will be closed with a refund to you….” Thanks Geoff
On Sat, 26 Oct 2024, 8:03 am Geoff Greig, geoffreykgreig@gmail.com wrote: Maria G,
I sent a follow up email yesterday (3.08pm) to Ebay, Chelsea L, just one minute before your email below came in at 3.09pm.. I will repeat the information here.
Now, as of today Saturday 26th October, The seller HAS NOT SENT ME A NEW VALUD SHIPPING LABEL, SO I DO NOT HAVE A TRACKING NUMBER. I CANNOT SEND THE BIKE WITHOUT THE SHIPPING LABEL.
After advising eBay of this yesterday (Friday 25th) I received this morning an automated email from Ebay asking for the tracking number by 31st of October or the case will be closed.
Please be reminded that the seller generated the original shipping label, (the very same day I sent a quote for shipping as demanded by the seller as they said they could not arrange pick up themselves). They made the label for pick up for that very same day (17th October) without asking me for a convenient date. As I would be away from home until 25th October they accepted that date for me to get back to them with a pick up date, so they withdrew the pick up date they had arbitrarily made, BUT they also cancelled the WHOLE SHIPPING LABEL/CONSIGNMENT NOTE. (the shipping company told me that it had been cancelled)..
To give the seller as much notice as possible to ensure the bike was picked up, I was able to advise them one day earlier than the agreed 25th October, to make the pick up Monday 28th (as their shipping company do not pick up on weekends) and I ASKED THE SELLER FOR A NEW VALID SHIPPING LABEL.
TODAY, SATURDAY 26th I HAVE NOT RECEIVED THAT LABEL.
Please update the status of my purchase in My Ebay, as it will close the case on 31st October if I don't send tracking details. This information on My Ebay is based on a CANCELLED shipping label/ consignment note (so I don't have tracking details) and My Ebay also has the return address the seller has been using via Ebay but is NOT the address on the CANCELLED shipping label/consignment not. (The seller gave me a Rydalmere, NSW address for return via Ebay communications (which is the address on My Ebay) but the cancelled shipping label gave an address in Moorabbin, Victoria).. Please check that shipping label as Ebay sent me a copy as the cancelled label appeared fuzzy on my screen). I have not trusted this seller for some time, I now fear the seller is scamming the system by using different return addresses and not issuing a new, valid shipping label.
I have the bike ready for pick up. The seller replied to my request for a new shipping label on Thursday 24th October, but has still has not sent it.
SUMMARY
I CANNOT RETURN THE BIKE BECAUSE THE SELLER HAS NOT SENT A VALID SHIPPING LABEL.
WHAT I WANT TO HAPPEN
Please assure me again, as you (Ebay) did in an email on 24th October at 10.38am that I am entitled to a full refund.
Please confirm that the case won't be closed on 31st October as the responsibility us currently with the seller.
PROOF Attached is a screen shot from Direct Freight showing that that shipping label/consignment note is not active. You already have a copy of that invalid shipping label/ consignment note to verify the actual number is the same as in the screenshot.
Thanks Geoff
On Fri, 25 Oct 2024, 3:09 pm , customerhelp_au@ebay.com wrote: eBay
Hello Geoff,
Thank you for contacting eBay Customer Service. I understand that this for the eBike (305609415344) wherein you are unable to return the item until the 28th of Oct 2024 and you want to make sure this is OK since the seller has not been cooperative. We appreciate your time and effort in bringing this to our attention… I am here to make sure that all information will be looked into further.
From the case review, I see that the seller has provided a return postage and will arrange collection of item until you will be back home. I also noticed that you have asked for a partial refund so they may no longer collect the item.
As a next step, I kindly request your continuous communication with the seller and work things out for a partial refund or on when they can arrange the collection of the item. We have found that sellers are generally open to discussing possible solutions to resolve issues such as this one. We truly believe in your commitment to professional communication and we are confident that this approach will yield a positive outcome.
I believe that this information is helpful to resolve this issue. Thank you for contacting eBay.
Best Regards,
Maria G
eBay Customer Service
[THREAD ID: 1-67QCQ8QY]
From: Geoff Greig geoffreykgreig@gmail.com Sent: 10/24/2024 8:05:41 AM To: customerhelp_au@ebay..com CC: Subject: Re: Re: Re: Re: Here's an update on your return# 5275408648 SR# 1-486936534618
Chelsea L For your information. The seller once again has not been cooperative. We cannot now return the bike until 28th October and want to make sure this is OK.
Please see below my email to the seller today. As I won't be home until tomorrow 25th (seller accepted this) and can't pack the bike till then and the freight company does not pick on 26th or 27th (weekend) I can't send the bike till Monday 28th. Is this ok?
“..Mark,
You said you would wait till 25th October (tomorrow) for us to give you a pick up date as we won't be home till then to pack the bike. We thought we could confirm a pick up date for the bike of 26th October.
BUT I see from the shipping label you sent to me that it was dated 17th October and I rang Direct Freight and they said that consignment note has been cancelled.
You did not tell us you had made a pick up date of 17th, you did not tell us you cancelled the shipping label but just asked for a pick up date after 25th and you did not tell us we needed a new label. We have just had the current label printed by a commercial business.
Direct Freight also said they do not pick up over the weekend so the earliest we can have the bike picked up is Monday 28th October..
Please send another shipping label for pick up on Monday 28th October. You have made it not possible for me to return the bike before then .
Geoff….”
On Thu, 24 Oct 2024, 10:38 am , customerhelp_au@ebay.com wrote: eBay
Hello Geoff,
Thank you for contacting eBay customer service. I received your concern regarding the return for item “Fold 1000W Motor Electric Bike eBike” (305609415344). I understand you received an item that is not as described and you are concern if seller would claim damage return if you ship the item back. Please allow me to assist you.
After careful review, it shows my colleague has advised the return process. I can see the case was already placed on hold to allow the seller to arrange pick up for the return item. As for your concern, please be assured that you are entitle for your full refund once the item is returned to your seller's return address regardless if the seller claims faulty return.
If seller won’t be able to respond on the given hold period, we are here to back you up on the on going return.
We trust the information has eased your mind. Thank you for contacting eBay.
Sincerely yours,
Chelsea L. eBay Customer Service
[THREAD ID: 1-67Q8HBR1]
From: Geoff Greig geoffreykgreig@gmail.com Sent: 10/24/2024 12:13:19 AM To: customerhelp_au@ebay.com CC: Subject: Re: Re: Re: Here's an update on your return# 5275408648 SR# 1-486936534618
Emelita F.
Thanks for your response.
The seller involve has repeatedly made attempts to circumvent eBay's policies and has admitted that to me.. Hence I am fearfully that he will try a similar thing if I were to return the bike and I could end up without the bike and what I paid for it.
What if the seller wrongly and maliciously says the bike, on return, is damaged what happens then?
The reason for the return was the bike was SUBSTANTIALLY not as described.
On Thu, 24 Oct 2024, 9:15 am , customerhelp_au@ebay.com wrote: eBay
Hello Geoff,
Thank you for contacting eBay Customer Service. I understand this is for item ID: 305609415344 wherein you would like to know how long the seller has to respond for your partial refund. We appreciate your time and effort bringing this to our attention.. We’re here to make sure that all information will be looked into further.
We reviewed the case details. Normally, partial refund should be under mutual agreement between seller and buyer. To proceed your continued communication with seller is highly appreciated. If they agreed to partial refund we will placed the case on 3 days hold to allow them process this. On the other hand, if seller did not response for your request.. We will need to proceed with the return process, once item has been sent back rest assured full refund will be processed to you.
I am glad that I was able to provide all the information needed. Thank you for contacting eBay.
Kind regards, Emelita F. eBay Customer Service
[THREAD ID: 1-67PTEMD6]
From: Geoff Greig geoffreykgreig@gmail.com Sent: 10/23/2024 9:02:11 AM To: customerhelp_au@ebay.com CC: Subject: Re: Re: Here's an update on your return# 5275408648 SR# 1-486936534618
Myra
My question to eBay, as to how long the seller has to respond to my request for a partial refund, before eBay steps in with their Money Back Guarantee, is still not answered.
This is the 3rd time I have asked this question. I have yet to receive an answer.
Can you please tell me how long that time is?
It would appear that those eBay people that have been replying to my emails, do not read all of my email. Or ignore my questions.
Please answer my above question.
Thanks Geoff
On Wed, 23 Oct 2024, 2:28 pm , customerhelp_au@ebay.com wrote: eBay
Hello Geoff,
Thank you for contacting eBay Customer Service. This is regarding your case : 5345203975 (Fold 1000W Motor Electric Bike eBike Mountain Bicycle). I appreciate your patience and your effort in communicating with your seller and keep receiving private messages, asking you to close the request for them to be able to process your partial refund.. My name is Myra, I am happy to assist you.
I have checked the transaction details, I can see that your seller arranged pick up from the courier and the seller asked you to provide a specific time, you replied to contact them on October 25th. As a result, I've placed the case on hold to allow the seller arranged pick up from the courier. We appreciate your understanding on this matter.
Please do transact only through eBay messages and do not close the case without seller's resolution. We need to make them hold accountable for this situation and for us to be able to ensure your buyer's protection with eBay..
I believe the information shared is helpful, thank you for contacting eBay.
Sincerely yours,
Myra eBay Customer Service
[THREAD ID: 1-67PM8ONX]
From: Geoff Greig geoffreykgreig@gmail.com Sent: 10/22/2024 11:18:16 PM To: customerhelp_au@ebay.com CC: Subject: Re: Here's an update on your return# 5275408648 SR# 1-486936534618
Chelsea L..
Further to my below email here is a email I received from the seller via the sellers private email address on 22 Oct 2024, 7:25 pm:
“Dear friend
thank you for you email agian, I was assure you, please close the dispute， ifyou was close the dispute, we can refund to you, have a ncie day best regard Darren”
Additional the seller also sent me this email this morning:22 Oct 2024, 9:43 pm
“Dear f⁹riends
ok, I will check it agian, so you was leave Negative feedback for us, so would you please send this sentence to Lilly by ebay message, I will note for you now
Note:I'm willing to delete feedback”
Previously he wrote this:
“On Mon, 7 Oct 2024, 9:00 am 馒头拌米饭, 363729286@qq..com wrote: Dear Geoff
thank you for you email agian, I know very well if it's illegal ebay policy，
first:I was assure you,If you want to solve the problem， please Only send this sentence to Lilly by ebay message:I'm willing to delete feedback， ifyou was send this sentence to Lilly by ebay message, I can refund to you,and I will send modify link to you, When you receive your refund， please modify feedback for us,You have nothing to lose by simply sending that sentence， but You can receive a refund and modify link immediately, if you no, All I can say is bye，
Darren, ”
Is this enough evidence for you to see the seller is attempting to circumvent the integrity of the eBay services?
I also see that the seller is continuing to advertise the same ebike on Ebay:
I would have thought it would be prudent for eBay to suspend the buyer while they investigate this matter?
please tell me what eBay vis doing in relation to this seller?
On Tue, 22 Oct 2024, 6:05 pm Geoff Greig, geoffreykgreig@gmail.com wrote: Chelsea L.
There is no Ebay record of the seller's agreement as the seller sneakily used his private email to agree to partial refund but on the condition I close the dispute first, obviously because he didn't want eBay to know about this condition which would take away our buyer rights. I expect if we agreed to close the dispute first he would not refund anyway and we would have no recourse with eBay or at all. (See eBay email (20th Oct 10:18am and again at 19:34am) from seller referring me to their boss.
My question to eBay, as to how long the seller has to respond to my request for a partial refund, before eBay steps in with their Money Back Guarantee, is still not answered
Can you please tell me how long that time is?
In your email below you state we have 7 days or to 19 October to return the bike. I remind eBay that eBay said in an email to us on 18th October at 4:38pm, that we had until the 27th October to return the bike and that the seller agreed to wait until 25th for us to tell them a pick up date as we are not home until 25th.. The seller has now sent numerous emails today asking for a pick up time and it is not yet 25th and we are not home to pack the bike.. Please see here below an extract from eBay's email stating 27th October for pick up.
“…..Upon review on the case, we see that your seller has messaged you on October 16 sharing details of label for pick-up. They also mentioned that they will arrange the courier to collect the item from your home after October 25 instead of sedning funds for shipping. Since you received unreadable label on your end, we have forwarded the label to you and kindly check the attachment. As of now case is currently on forced return status until 27th of October. To proceed, we encourage you to continue communicate with seller regarding the scheduled pick-up date as they already agreed to contact you after 25th once your back home…”
So we have until 27th to return the bike and will notify the seller of pick the up time, as agreed by the eseller via eBay email.
On Tue, 22 Oct 2024, 12:34 pm , customerhelp_au@ebay.com wrote: eBay
Hello Geoff,
Thank you for contacting eBay customer service.. I received your concern regarding the “Fold 1000W Motor Electric Bike eBike” (305609415344) that you purchased. We appreciate you following up with us and for providing as additional details on your request for a partial refund with the seller. Please allow me to assist you.
After careful review, it shows an action has been taken on the case to proceed with a normal return. Please be advise that partial refund must be agreed on both sides, in this case, we are unable to see any confirmation on eBay messages that the seller or the boss already approved the partial refund.. As shown, there's already a return postage label that was provided and they will arrange pick up of the return item.
Geoff, we recommend that you communicate with the seller for the scheduled to pick up of the item. If you would like the partial refund, please be advised that you are given 7 business days to return the item or up until October 19, hence, a partial refund must be agreed on eBay messaging prior to the return timeframe.
I trust I have explained things clearly… Thank you for contacting eBay.
Sincerely yours,
Chelsea L. eBay Customer Service
[THREAD ID: 1-67P1FUQC]
From: Geoff Greig geoffreykgreig@gmail.com Sent: 10/21/2024 11:39:36 PM To: customerhelp_au@ebay.com CC: Subject: Re: Re: Re: Re: Re: GS=CU1193 | SR# 1-486628930975
Emelita F.
On 2nd October the seller offered me a discount/partial refund as compensation for sending me the wrong e-bike with a lower specification. At the time I did not accept that offer as I just wanted the e-bike with the specifications that I paid for. This was before I requested a return/refund.
Because the seller has delayed the refund request for over a month (even though he accepted he would refund the full amount), I suggested on Saturday 29th October that we agree on a discount/partial refund (as offered by the seller previously). This would resolve the issue now and the seller would not need to pick up the bike, saving him money. I sent this request, for attention to the boss, via Ebay email to the seller. Again, the customer service person said I must communicate directly with their boss, I replied that they should pass on this request to their boss..
The boss “Darren” then replied to me via his private email. He agreed to make the partial refund BUT only if I Close the Dispute FIRST. Then he said the Ebay system does not let him make the partial refund until the dispute is closed.
He said, quote, “you was open dispute by ebay, so I don't have refund button, are you understand”.
Because of this I sent him my bank account details (which he had asked for the first time he offered a partial refund) and I have heard nothing.
My understanding is that eBay allows an agreement to be reached to resolve the dispute and payment can be made.. The seller says otherwise.
This is again the seller not acting in good faith and the second time he has tried to take my buyer rights away.. (See my previous emails to eBay)..
I am still waiting for the seller to respond to my last email.
I can not find anywhere on eBay's website where it says how long the seller has to respond to my request for a partial refund before eBay steps in with their Money Back Guarantee.
Can you please tell me how long that time is?
Thanks Geoff
On Fri, 18 Oct 2024, 4:38 pm , <customerhelp_au@ebay..com> wrote: eBay
Hello Geoff,
Thank you for contacting eBay Customer Service. I understand this is for “🔥Fold 1000W Motor Electric Bike eBike Mountain Bicycle🔥48V E-Bike Commuter Au”-305609415344 you received the item totally not as described including the battery and charger. I can see you have contacted your seller regarding the issue and provided them your paypal together with quote for return shipping however you can't get solution and the label provided was unreadable to your end. It's also understandable that you would be asking your full refund in summary. I appreciate you bringing this to our attention. We’re here to make sure that all information will be looked into further..
Upon review on the case, we see that your seller has messaged you on October 16 sharing details of label for pick-up. They also mentioned that they will arrange the courier to collect the item from your home after October 25 instead of sedning funds for shipping. Since you received unreadable label on your end, we have forwarded the label to you and kindly check the attachment. As of now case is currently on forced return status until 27th of October. To proceed, we encourage you to continue communicate with seller regarding the scheduled pick-up date as they already agreed to contact you after 25th once your back home.
Moreover, if the item is already collected, please do not forget to upload the return tracking details or any proof of details that it has been collected. Rest assured once delivered back to your seller, we will proceed with the case accordingly and help get your full refund.
I am glad that I was able to provide all the information needed. Thank you for contacting eBay.
Kind regards,
Emelita F.
eBay Customer Service
[THREAD ID: 1-67N237KV]